Customer Technical Support Specialist
Location: Remote – Seattle Area Only
Salary: $75,000 – $80,000
Our client, a leading developer of mission-critical software solutions, is seeking a Customer Support Specialist to join their growing team. This is a full-time remote position, but candidates must reside in the Seattle, WA area.
The company delivers advanced software for smartphones and PCs in both SaaS and on-premise models. Their solutions include features such as multimedia group discussions, VoIP, push-to-talk (MCPTT and MCx for 4G/5G LTE), geolocation services, and tools for digitizing and automating business processes.
Responsibilities:
· Provide outstanding customer support for users of the company’s software platforms
· Troubleshoot issues across mobile (Android/iPhone) and desktop (Windows/Linux) environments
· Use ticketing systems to track and manage customer requests
· Collaborate with internal teams to resolve technical issues
· Ensure customer satisfaction through clear communication and efficient problem-solving
Qualifications:
· Strong customer service and interpersonal skills
· Strong knowledge of NOC or SOC
· Proficient in Android and iPhone devices, Windows OS, and Microsoft Office Suite
· Familiarity with Linux operating systems
· Experience using ticketing systems (e.g., Zendesk, Freshdesk, Jira) preferred
· Ability to work independently in a remote setting
Join a team that builds the technology behind secure, real-time communication and business operations. If you’re passionate about customer experience and enjoy working in a fast-paced tech environment, we’d love to hear from you.
Apply today to be a part of an innovative and mission-driven team!
Job ID: 5445
